Patients & Visitors

Patients may be admitted through the Emergency Room or on the advice of their attending physician after a clinic consultation.

What to bring on admission

• A valid government-issued ID
• Your PhilHealth ID or PhilHealth Identification Number (PIN), if you are a member
• Your HMO card and Letter of Authorization (LOA), if applicable
• Your doctor's admitting order or referral, if you have one
• A list of the medicines you take, and any recent test results
• Senior Citizen or PWD ID, if applicable

Going home

When your doctor approves your discharge, our team will explain your medicines and home-care instructions, schedule your follow-up visit and help you settle your account.

We are working toward PhilHealth accreditation and partnerships with health maintenance organisations (HMOs). Once accredited, eligible PhilHealth benefits will be deducted directly from your hospital bill.

The list of accredited HMOs and corporate partners will be posted on this page before opening.

HMOs and companies: to discuss accreditation or corporate partnerships, contact us.

We aim for clear, transparent billing with no surprises.

• Cost estimates for planned procedures and admissions, on request
• An itemised Statement of Account before discharge
• Senior Citizen and PWD discounts as provided by law (RA 9994 and RA 10754)
• PhilHealth and HMO coverage applied directly to your bill, once accredited

Accepted payment methods will be announced before opening.

Visitors help patients recover. To keep everyone safe, we will ask visitors to:

• Follow posted visiting hours (to be announced) and the number of visitors allowed per patient
• Clean their hands when entering and leaving patient rooms
• Postpone visits if they have a fever, cough or other signs of infection
• Follow stricter rules in the ICU, NICU and isolation rooms
• Keep noise low and respect other patients' privacy

As our patient, you have the right to

• Appropriate, respectful care, regardless of background or ability to pay in an emergency
• Clear information about your condition, treatment options and costs
• Give or refuse informed consent before procedures
• Privacy and confidentiality of your personal and health information
• Access your medical records
• Voice concerns or complaints, and receive a response

You can help keep yourself safe

Tell us about all medicines and allergies, ask questions when something is unclear, and let us check your ID band before tests, medicines and procedures.

You may request copies of your medical records, such as clinical abstracts, discharge summaries and test results.

• Submit a written request with a valid ID
• Representatives need a signed authorisation letter and both IDs
• Processing times and fees will be published before opening

We protect your information under the Data Privacy Act of 2012. Read our Privacy Notice.